Inworld AI Privacy Notice

Last Updated: January 18, 2026

This Privacy Notice describes how Theai, Inc. (“Inworld AI,” “we,” or “us”) collect, use, disclose and otherwise process information about you. This Privacy Notice applies to information we collect when you access or use our websites and any related services (collectively, the “Services”), or when you otherwise interact with us, such as through our customer support channels. This Privacy Policy does not apply to information we process on behalf of our enterprise customers in the course of providing our services.

This Privacy Notice is effective as of the “Last Updated” date above. We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the “Last Updated” date. Where required or permitted by law, we will notify you of changes through the Services or by other means.

COLLECTION OF INFORMATION

Information You Provide to Us
We collect information directly from you when you create an account, request customer support, or otherwise communicate with us. The categories of information we collect include:

  • Contact Information: we collect your name, company name, email address, and phone number.
  • Content and Biometric Information: we collect and maintain information from the content you provide to our Services, such as chats and voice recordings, and, where we have your consent, use those recordings to derive a digital model of speech characteristics that may be considered Biometric Information (defined below) in some places.
  • Financial Information: we rely on third-party payment processors to collect the financial information used to pay for the Services.
  • Communication Information: we collect information included in your communications with us, including automated monitoring and storing of chats submitted through our Services.

We may also collect any other information you choose to provide.

Information We Collect Automatically
We automatically collect the following categories of information:

  • Transactional Information: we keep a history of your transactions with us, including the dates and amounts paid for the Services.
  • Internet Activity Information: we collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Services and interaction with our communications, such as access times, browsing behavior (such as pages viewed and links clicked), the page you visited before navigating to our Services, and information about your activity on specific pages (such as mouse movements, keystrokes, and items placed in your cart or added to your lists).
  • Audio Information: If you call our support or sales teams, we may monitor and retain those conversations.
  • Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Services and communications. These technologies help us improve our Services and communications, see which areas and features are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. You can also adjust certain cookie settings by selecting “Do Not Sell or Share My Personal Information” within the cookie icon at the bottom-left corner of our website. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Information We Collect from Other Sources
We may collect contact information and device identifiers from identity verification services, advertising networks, and data analytics providers. Additionally, if you create or log into your Inworld AI account through a third-party platform (such as Microsoft or Google), we may have access to certain information from that platform, such as your name and email address, depending on your platform settings. We may also collect information you share when you interact with us on social media platforms.

Derived Information
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.

USE OF INFORMATION

We use the categories of information we collect for the following business and commercial purposes:

  • Service Delivery: we use information to provide and maintain our Services, including to process payments and authenticate your account.
  • Communication: we use information to communicate with you about Inworld AI and our Services, including to respond to your questions, inform you of price or Services changes, and send you other transactional or relationship messages.
  • Marketing and Advertising: we use information to send direct marketing messages (including via email) and target advertisements to you on third-party platforms and websites as described in the “Targeted Advertising and Analytics” section below. You can opt out of direct marketing messages we send by following the instructions in those communications (such as by clicking “unsubscribe” in the emails) or by reaching out via the “Contact Us” section below.
  • Research and Development: we use information to monitor and analyze Services trends, usage, and activities, improve our Services, and generate de-identified data. We also use information to develop new products and services, including to train our artificial intelligence models.
  • Protection and Compliance: we use information to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, help protect the rights and property of Inworld AI and others, and comply with our legal and financial obligations.
  • Notice/Consent: we may also use information in other circumstances after giving you notice and/or getting your consent.

DISCLOSURE OF INFORMATION

We disclose information as follows:

  • Vendors: we disclose information to vendors, service providers, contractors and consultants that need this information to provide services to us, such as companies that assist us with web hosting, payment processing, fraud prevention, customer service, data enrichment, analytics, and marketing and advertising.
  • Advertising Partners: we disclose information to third parties for the purposes described in the Marketing and Advertising subsection above.
  • Professional Advisors: we disclose information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
  • Legal Authorities: we may disclose information to legal authorities and others for the purposes described in the Protection and Compliance subsection above, including if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements, and if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Inworld AI, our users, the public, or others.
  • Corporate Transactions: we reserve the right to disclose information in connection with or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Affiliates: we reserve the right to disclose information between and among Inworld AI and any current or future parents, affiliates, subsidiaries, and other companies under common control and ownership.
  • Consent: we may disclose information when we have your consent or you direct us to do so.

We also disclose de-identified information that cannot reasonably be used to identify you.